Warning: Rants likely for at least 5 paragraphs

Wednesday, April 25, 2007

Another way

Well, I managed to go a whole fortnight before my commitment to regular postings went out the window, but in my defence I have had a busy week. Not only have I started rehearsals for the next play, but have been taking various courses at work including the test for my personal licence and going on various other trips.

Still, the delay in the post means I've decided to go for a double-whammy, giving personal info and also sharing my discomfort at an increase in xenophobia that seems to be either unnoticed or approved of.

To start then, the details of my new play are thus: First Love, by Victor Sobchak, inspired by Beckett. We'll be performing at the Lion & Unicorn Theatre, Gaisford Street, Kentish Town from 8th May - 24th May. We'll then be off to the Prague Theatre Festival for a week there. Further details can be found at the Act Provocateur website, linked above.

After that bit of shameless plugging I'd like (just quickly as I need to get to work) the crappy attitude that is becoming more and more prevalent. It's most noticeable on adverts such as the Direct Dial insurance piles of shite. Why, please, is a 'UK only call-centre' automatically virtuous? Answer: It's not, and the advert appeals to the latent xenophobia that so clearly exists in this poor, stupid country.

If it was an economic argument I'd almost understand, although unlike the beef or steel industries it is not environmentally better to have this industry close to home. Nor do I understand why it is better for someone in England to have a job rather than someone in Asia.

No, the sentiment is very clearly asking, "You don't really want to be calling an Indian with your problems, do you? No, it's better if it's a nice white person answers." This despite the fact that over here, our call-centre answerers are unmotivated, doing fill-in jobs until they can get a real one, while in India they are sought-after jobs filled by university graduates. And anyone who thinks that we can do the call-centre work better in this country should try calling their local LEA or local council.

Anyway work beckons.
Until next time...

5 Comments:

At 11:01 am, Blogger llewtrah said...

Having dealt with Indian call centres, Irish call centres and English call centres one important thing is:

The person taking the call does not have an impenetrable accent. AOL's Irish call centre employees had accents so thick I needed an interpreter. HSBC's Indian operation left a message on my phone where the "please call this number" was so indecipherable I that all numbers I tried were the wrong one and I had to resort to directory enquiries. These considerations apply to call centres in England as well.

Another big thing is the Data Protection Act. This piece of legislation covers Britain. There are concerns about Data Protection in relation to overseas call centres i.e. those not covered by English (or Scottish, or even European) Law.

Personally, I like to go into a branch to deal with actual living human beings. HSBC have problems over this approach and ask me to phone their call centre. I ask them to make that call for me while I am in the branch. Try it. It confuses them. On the other hand, the Building Society are very helpful about face-to-face queries.

 
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